Cancellation Policy

When you book a trip with River Runners we are making a commitment to provide you with a quality rafting adventure.  River Runners will only cancel or re-schedule your trip if we believe river conditions are unsafe.

Space on a rafting trip is limited so booking a rafting trip requires commitment from you too. Once you reserve a date we begin to exclude other River Runners guests from booking on that date and we put the wheels in motion to make your adventure happen.

Full payment for your trip is due at the time you make your booking. If you do arrange a deposit due to personal circumstances, that deposit is non-refundable and not eligible for trip credit. Any cancellations will incur a fee of $60 per person for a one day rafting trip and $120 per person for a two-day rafting trip. These amounts will be withheld before issuing any trip credit. If you cancel you will receive trip credit based on the following schedule:

  • If you cancel at least 90 days before your trip: 100% credit. (Not including fee)

  • At least 60 days before: 75% credit.(Not including fee)

  • At least 30 days before: 50% credit. (Not including fee)

  • At least 10 days before: 25% credit (Not including fee)

  • Less than 10 days before: 0% credit

  • All trip credit expires on September 30th of the year it was issued

If a group or individual is 30 minutes or more late for their trip, the trip will be canceled with no refund or credit

Guide School Cancellation Policy

All of our guide schools are non-refundable and non-transferrable. Our courses sell out and we don’t want anyone to miss an opportunity to learn with us. If you make the commitment to join a course, please plan on attending. Thank you.